Last updated: 14 September 2026
Shipping
Minty orders are prepared in France using stock shown as available in the store. Available delivery methods, their prices and the applicable delivery time or date are displayed at checkout before the order is finally confirmed.
Products are protected with packaging suited to their nature.
Minty remains the customer’s point of contact for delivery. If no date or deadline has been agreed, the statutory default time limits apply. The risk of loss or damage passes to the consumer when they take physical possession of the goods, except in the specific circumstances provided for by law where they choose a carrier not offered by Minty.
The customer must check their address before confirming the order. If a parcel is returned because of an incorrect or incomplete address attributable to the customer, reshipping fees may be charged.
Right of withdrawal
For a distance purchase of goods, the consumer generally has 14 days from receipt of the goods to notify us of their decision to withdraw, without giving a reason.
To exercise this right, email contact@minty-card.com with your order number and a clear statement of withdrawal. After notification, you have 14 days to return the goods. Unless the product is incorrect, defective or non-conforming, you bear the direct cost of return.
The product must be carefully packed. The consumer is only liable for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and proper functioning of the goods. For sealed collectibles, the condition of the packaging and seal may affect the product’s value; however, plastic wrapping does not automatically remove the statutory right of withdrawal.
The model withdrawal form is available in our terms and conditions of sale.
Refunds
Where withdrawal is valid, we refund the amounts due within the statutory time limits, including the cost of standard delivery where required by law. Additional costs for a more expensive delivery method chosen by the customer may not be refunded. We may withhold the refund until we receive the product back or evidence of its return, whichever occurs first.
Damaged, incorrect or non-conforming product
Contact us at contact@minty-card.com with your order number. Photographs of the product, packaging and shipping label may be requested to help process your claim. This request does not limit your statutory guarantees.